> ## Documentation Index
> Fetch the complete documentation index at: https://realsite.ca/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting help

> Where to look first, and how to reach a person.

**Help** in your admin sidebar is the place to start. It has the guides most
people need, and a form that reaches us with your site already attached, so
you never have to explain which site you are or what you were looking at.

We reply by email, usually within a business day. You'll get a receipt the
moment your message lands, and replying to any of our emails continues the
same conversation.

## Before you write

* **Something looks broken on your site?** Open it in a private window first.
  Most "it's not updating" reports are a browser holding on to an old copy.
* **Something down for everyone?** [status.realsite.ca](https://status.realsite.ca)
  shows it before we've had time to write back.
* **Billing or your trial?** The answer is usually on the Billing page in your
  admin, and the form is the fastest way to reach us if it isn't.

## What to include

What you were trying to do, and what happened instead. A screenshot helps;
reply to the receipt email to attach one. If it's about a specific listing or
page, say which. That's usually everything we need to fix it in one go.


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