> ## Documentation Index
> Fetch the complete documentation index at: https://realsite.ca/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Replies

> The automatic emails your site sends in your name, and how to change their wording.

When someone fills in a form on your site, they get a reply right away, in
your name, from your site. **Settings → Reply emails** is where those replies live.
Each one starts with plain, sensible wording; change any of them to sound
like you.

## The replies

| Sent when | Called |
| - | - |
| Someone uses your contact form | Reply to a message |
| Someone asks about one of your listings | Reply to a listing question |
| Someone asks what their home is worth | Reply to a valuation request |
| Someone books a showing | Reply to a showing request |
| Someone asks for one of your guides | Reply to a guide download (it carries the link) |
| Someone asks what a home sold for | Reply to a sold-price request |
| The morning after an open house | Open house thank-you (sent by the [automation](/docs/help/automations) to sign-ins who agreed) |

## Changing the wording

Pick a reply, edit the subject and the body, and press **Save**. A few
placeholders fill themselves in when the email goes out; the page lists the
ones each reply can use:

* `{{ first_name }}`: the person's first name, when they gave one.
* `{{ listing_address }}` and `{{ address }}`: the home the message was about.
* `{{ agent_name }}` and `{{ site_name }}`: you, and your site.
* `{{ listing_url }}` and `{{ weekday }}`: the open-house thank-you only.

**Preview** shows the reply with real-looking values before you save. If a
placeholder is misspelled, the preview says so and the saved wording is not
used until it is fixed, so a broken reply never reaches a client. **Reset to
the default** brings the original wording back.

You can keep writing while a save finishes. Those newer edits remain marked as
unsaved; save again when you are finished. If a save fails, your wording stays
in the editor so you can retry.

## What stays the same

Every reply carries your name and contact details as the sender, your office
address in the footer (Canadian anti-spam law asks for it), and an
unsubscribe link where one is required. Those are added for you and are not
part of the wording you edit.


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