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When someone fills in a form on your site, they get a reply right away, in your name, from your site. Settings → Reply emails is where those replies live. Each one starts with plain, sensible wording; change any of them to sound like you.

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The replies

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Changing the wording

Pick a reply, edit the subject and the body, and press Save. A few placeholders fill themselves in when the email goes out; the page lists the ones each reply can use:
  • {{ first_name }}: the person’s first name, when they gave one.
  • {{ listing_address }} and {{ address }}: the home the message was about.
  • {{ agent_name }} and {{ site_name }}: you, and your site.
  • {{ listing_url }} and {{ weekday }}: the open-house thank-you only.
Preview shows the reply with real-looking values before you save. If a placeholder is misspelled, the preview says so and the saved wording is not used until it is fixed, so a broken reply never reaches a client. Reset to the default brings the original wording back. You can keep writing while a save finishes. Those newer edits remain marked as unsaved; save again when you are finished. If a save fails, your wording stays in the editor so you can retry.

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What stays the same

Every reply carries your name and contact details as the sender, your office address in the footer (Canadian anti-spam law asks for it), and an unsubscribe link where one is required. Those are added for you and are not part of the wording you edit.